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E32: Human-Centered Design for Workforce Impact

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In this episode, we’re joined by Erick Serrato, Director of the Merced County Department of Workforce Investment, to hear how human-centered design is being applied across a host of workforce priorities. Listen to learn the community impact of solutions like short-term loans for accelerated training and expanding home-based child care capacity.

Erick has been in workforce development for more than a decade, leading systems in Merced County and the City of Long Beach. Erick is also a human-centered design consultant guiding other workforce areas, community colleges and non-profits.